Terms & Conditions
**1. Introduction**
These Terms and Conditions govern your participation in our wellness retreat in Phoenix, Arizona, from October 11th to 14th, 2024. By booking and attending the retreat, you agree to abide by these terms.
**2. Booking and Payment**
2.1 **Deposit**: A non-refundable deposit of $250 is required at the time of booking to secure your spot. Deposit is $250 for one person and $500 for two people booking one room. Additional $250 deposit can be paid via Zelle to The Urban Aura by using the email "zadie@theurbanaura.com". Once deposit is received, we will reach out with further steps to create a payment plan. Rooms will remain available for booking until deposit is received. Please include in the Zelle notes which room you are interested in reserving.
2.2 ** Payment Arrangement**: A payment can be made based on the date of deposit. Once agreed upon, the terms must be upheld. Failure to make a payment by the agreed upon dates may result in the forfeiture of your spot. A 10-day grace period may be granted.
2.3 **Full Payment**: The remaining balance must be paid in full by September 1, 2024. Failure to pay the balance by this date may result in the forfeiture of your spot and deposit.
**3. Cancellation and Transfer Policy**
3.1 **Non-Refundable**: All payments made are non-refundable.
3.2 **Transfer**: Bookings may be transferred to another individual up to two weeks prior to the retreat start date with prior approval from the retreat organizers. Please contact us at contact@theurbanaura.com to facilitate a transfer.
**4. Health and Safety**
4.1 **Medical Conditions**: Participants are responsible for disclosing any pre-existing medical conditions, allergies, or dietary restrictions at the time of booking.
4.2 **Health Insurance**: We recommend that participants have adequate health insurance coverage during the retreat.
4.3 **COVID-19**: Participants must adhere to any COVID-19 guidelines or protocols in place at the time of the retreat.
**5. Participation**
5.1 **Behavior**: Participants are expected to conduct themselves in a respectful and considerate manner towards others and the environment. The organizers reserve the right to remove any participant whose behavior is deemed disruptive or harmful.
5.2 **Activities**: Participation in all activities, including hiking, yoga, and workshops, is voluntary and at your own risk. The organizers are not liable for any injuries or damages that may occur.
**6. Changes and Cancellations by Organizers**
6.1 **Changes**: The organizers reserve the right to make changes to the retreat schedule, instructors, and activities if necessary.
6.2 **Cancellation**: In the unlikely event that the retreat must be canceled by the organizers, participants will be notified as soon as possible and offered a full refund or the option to transfer to a future retreat.
**7. Liability**
7.1 **Responsibility**: The organizers are not responsible for any loss, damage, or theft of personal belongings during the retreat.
7.2 **Travel Insurance**: Participants are encouraged to obtain travel insurance to cover any unexpected changes or emergencies.
**8. Media Release**
By attending the retreat, you consent to being photographed and filmed, with the understanding that these images may be used for promotional purposes by the organizers.
**9. Privacy**
Your personal information will be kept confidential and used solely for the purpose of organizing and communicating about the retreat.
**10. Governing Law**
These Terms and Conditions are governed by the laws of the state of Arizona. Any disputes arising from these terms shall be resolved in the courts of Arizona.
By booking and attending the retreat, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions, please contact us at contact@theurbanaura.com.
Thank you for your understanding and cooperation. We look forward to providing you with a transformative wellness experience.
Privacy Policy
**Effective Date:** May 31, 2024
**1. Introduction**
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you participate in our wellness retreat in Phoenix, Arizona, from October 11th to 14th, 2024. By booking and attending the retreat, you consent to the practices described in this policy.
**2. Information We Collect**
2.1 **Personal Information**: When you register for the retreat, we collect personal information such as your name, email address, phone number, mailing address, and payment information.
2.2 **Health Information**: We may collect information about any medical conditions, allergies, or dietary restrictions to ensure your safety and well-being during the retreat.
2.3 **Usage Data**: We may collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
**3. How We Use Your Information**
3.1 **To Provide Services**: We use your personal and health information to organize and manage the retreat, communicate with you, and ensure your needs are met.
3.2 **Payment Processing**: We use your payment information to process deposits and final payments for the retreat.
3.3 **Marketing**: With your consent, we may use your email address to send you promotional materials and updates about future retreats and wellness events.
3.4 **Improving Services**: We may use usage data to analyze and improve our website and retreat offerings.
**4. Sharing Your Information**
4.1 **Service Providers**: We may share your information with third-party service providers who assist with payment processing, accommodation arrangements, and other logistics. These providers are obligated to protect your information.
4.2 **Legal Requirements**: We may disclose your information if required by law or to protect our rights and the safety of our participants.
4.3 **Consent**: We will not share your personal information with third parties for their marketing purposes without your explicit consent.
**5. Data Security**
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
**6. Retention of Information**
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. After this period, your information will be securely deleted or anonymized.
**7. Your Rights**
7.1 **Access and Correction**: You have the right to access and correct your personal information. You can update your details by contacting us at contact@theurbanaura.com
7.2 **Withdrawal of Consent**: You may withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect your ability to participate in the retreat.
**8. Third-Party Links**
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
**9. Changes to This Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
**10. Contact Us**
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
R.E.M. Wellness Retreat
470-795-1919
By participating in our wellness retreat, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting us with your personal information. We look forward to providing you with a transformative and secure wellness experience.