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All services (online or delivered in person) purchased from The Urban Aura must be preceded by the applicant acknowledging, by way of completing an online pre-training questionnaire form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release The Urban Aura, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract.

REGISTRATION & PURCHASE – To register or purchase from the The Urban Aura online store & booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.



You have the right of access to, and the right to correct any inaccuracies in personal information we may hold about you. Please contact us if you wish to do this. You can also ask us to delete any information we have about you.


Access to certain material and content is only available through a paid membership to the site. Membership can be cancelled at any time, please see cancellation policy below for more information. Membership is a contract between ‘us’ and ‘you’ that we will provide the necessary content to you so long as your membership account is active. We reserve the right to terminate any membership account we believe is abusing or sharing any of the content on the site. Reproduction of any content found on the site is strictly prohibited and may give rise to a claim for damages and/or be a criminal offence.


Online Membership billing is on a monthly re-occurring cycle from the date of your initial membership payment. To ensure your personal information is secure, all billing is serviced through a third party institution.


Online Membership to the site can be cancelled at any time. To ensure cancellation please notify us 48 hours prior to your next billing cycle. Your account will still be active until your re-occurring billing date.

CANCELLATION & MISSED CLASS POLICY – We have a really flexible policy that only requires 12 hours notice to cancel without penalty. However, in an aim to encourage everyone to manage their bookings effectively, missed or late cancelled sessions incur a penalty:

  • If you have an individual, membership class pass a missed class cannot be re-used.

  • If you have a 30 day pass we will reduce the duration of your pass by 2 days for each class missed.

  • If you are on the introductory pass then we’ll let you off one time as you are just learning the ropes, and then you’ll know for next time.

  • If you are using a 30 day unlimited pass, a late cancellation or no-show will result in your pass expiry date being brought forward by 2 days per occurrence.

The only exception to this is if you are added from the wait-list at short notice and are unable to attend.

REFUND – we do not offer refunds for our services or packages. In event of illness or injury of 1 weeks duration or more, we can pause your passes from date of notification (doctor’s note may be required), until you are able to train again.


In no event shall The Urban Aura's owners, it’s employees, independent contractors, affiliates or agents be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any:

  • Errors, mistakes, or inaccuracies of content

  • Personal injury or property damage, of any nature whatsoever, resulting from your access to and use of this website.

  • Unauthorized access to of use of our secure severs and/or all personal and financial information stored within.

  • Interruption or cessation of transmission to or from our site

  • Viruses, bugs, trojan horses or the like, which may be transmitted to or though our website by any third party.

  • Errors or omissions in any content or from any loss or damage of any kind incurred as a result or your use of our content posted, emailed, transmitted or otherwise made available to you via this site, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitations of liability shall apply to the fullest extent of the law if applicable in the jurisdiction.

  • You specifically acknowledge that The Urban Aura shall not be liable for monitoring any transactions between you and any third party providers of services and products of from the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damages from the foregoing rests entirely with you.

You also agree to defend, indemnify, and hold harmless The Urban Aura's owners, employees, independent contractors, affiliates, and agents from and against any claims, actions, demands, expenses, liabilities, costs, debts, and damages (including legal and professional fees) asserted by any third party arising from your use of the The Urban Aura website, your alleged violation of any law, including laws governing intellectual property or privacy rights, or your violation of these terms of use. You further agree that website will be deemed as being solely based in the United States, regardless of where you are while using the site, and that it constitutes a “passive website” for purposes of personal jurisdiction statutes enacted by other countries / states. You agree that the laws of the United States will govern these terms of use irrespective of principles regarding conflicts of law, and that any dispute between you and us pertaining to this website will be resolved by a court of competent jurisdiction located in the United States. If any part of these terms of use is deemed invalid by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. Finally, you agree that any claim or cause of action related to your use of the website must be filed within six months after the cause of action accrues, or else it will be permanently barred.


  • I am not a doctor or a dietitian.  The information I provide is based on my personal experience, studies of Kinesiology, Health Sciences, Nutrition, & Psychology, and my experience as a Health Screener, Personal Trainer, & Group Instructor.  Any recommendations I may make about weight training, nutrition, supplements or lifestyle, or information provided to you in person or on this website should be discussed between you and your doctor because working out involves risks.The information you receive in our emails, programs, services and products do not take the place of professional medical advice.

  • The Urban Aura Fitness Trainer strongly recommends that you consult with your physician before beginning any exercise program. You should be in good physical condition and be able to participate in the exercise. The Urban Aura Fitness Trainer does not diagnose or treat medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.

  • You should understand that when participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in this exercise or exercise program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge The Urban Aura Fitness Trainer from any and all claims or causes of action.

  • The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment.  Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website.  Never rely on information on this website in place of seeking professional medical advice. Rather, as information to help you reach your own health and wellness goals.

  • I aim to accurately represent the information provided on this website, blog, e-mails, programs, services, and products. You are acknowledging that you are participating voluntarily in using our website or blog or in any of our e-mails, programs, services, and/or products, and you alone are solely and personally responsible for your results. You acknowledge that you take full responsibility for your health, life and well-being, as well as the health, lives and well-being of your family and children (born and unborn, as applicable), and all decisions now or in the future.



At, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at

LEGAL OBLIGATION OF INFORMATION RELEASE – The Urban Aura will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect The Urban Aura' interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

USE OF INFORMATION – The Urban Aura obtains most of our information through your registration using the My PT Hub system, email, the signing of waivers and completion of online or paper pre-training questionnaire forms. Online data is stored using Google servers, or via 3rd party sites – Zoho, Calendly, and Mailchimp. Hardcopy pre-training questionnaires are stored sercurely at our training facility and our offices.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of The Urban Aura or its affiliates will take place only under the following circumstances: (a) When you give consent – We will disclose your personal information when you have given consent. Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about The Urban Aura and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by The Urban Aura about its users is used internally by authorized employees of The Urban Aura for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at The Urban Aura, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the The Urban Aura and on our site.


If you purchase other products or services through our The Urban Aura, you will be required to provide certain billing, shipping and financial account information, however, no Personal Health Information will be requested unless needed for the purpose of providing the service and you voluntarily provide the information. We will use this information for customer services issues, payment purposes, and to process or fulfill your purchase through a third-party service provider. We may also provide the opportunity to obtain complimentary products or services through the Sites, such as a guest pass. In that event, you will be required to provide certain information, including your name, address, email address, phone number, and age. We will use this information to send you the guest pass or other product or service.

SECURING YOUR INFORMATION – The Urban Aura website uses sophisticated security and safeguard measures to protect users’ information. The Urban Aura uses wix to act as our website hosting provider. Their full privacy policy can be found at

The Urban Aura uses a third-party software provider called to act as our scheduling software provider.  Their full privacy policy can be found at

The Urban Aura uses Mail for Business as our email client. More information can be found at

The Urban Aura also uses Mailchimp Newsletter online software to store client names and email addresses. More information on their website at

LOG FILES follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users movement on the website, and gathering demographic information.


Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.


We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in This policy is not applicable to any information collected offline or via channels other than this website.


The Urban Aura may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service and policies.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

If you don’t want us to process your data anymore, please contact us at

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